3DEXPERIENCE Application Management Services (AMS)

ITIL-aligned 3DEXPERIENCE AMS with measurable SLAs, structured governance, and release discipline.

Why AMS for 3DEXPERIENCE 

3DEXPERIENCE environments are mission-critical to engineering, manufacturing, and digital continuity.When AMS lacks structure, the result is predictable:

  • Escalation-driven firefighting
  • Growing backlog
  • Release risk
  • Integration instability
  • Poor SLA visibility

Our AMS model replaces reactive support with controlled operational governance.

Operational Impact You Can Measure

From reactive ticket handling to governed, SLA-driven performance across your 3DEXPERIENCE environment.

Stabilize

  • Defined SLA matrix (P1–P4)
  • Escalation governance locked
  • Backlog triage cadence established
  • Incident trend visibility

Scale

  • Structured release calendar
  • Change risk scoring
  • Root Cause discipline
  • Performance optimization

Expand

  • Upgrade readiness
  • Integration stability
  • Controlled enhancement pipeline
  • Continuous service improvement

Operational Impact You Can Measure

From reactive ticket handling to governed, SLA-driven performance across your 3DEXPERIENCE environment

With us, you get the assurance of a transparent and predictable upgrade process, ensuring your project is delivered on time and within budget.

Evaluate Your Support Model

Priority-Based SLA Framework

Defined response and resolution commitments aligned to business impact.

Priority
Response
Resolution Target
P1 Critical
< 1 hour
4–8 hours
P2 High
< 4 hours
1–2 days
P3 Medium
< 8 hours
3–5 days
P4 Low
< 1 business day
Planned release

Engagement Models

Dedicated AMS Team

Best for: Complex multi-site PLM environments
Start Time: 2–4 weeks
Structure: Named L1–L3 team

Shared SLA Model

Best for: Cost-optimized steady-state support
Start Time: 1–2 weeks

Hybrid Model

Best for: Dedicated governance + shared operations

On-Demand Model

Best for: Incident or upgrade-driven support

Build–Operate–Transfer (BOT)

Best for: New platform stabilization before internal transition

Governance & Reporting

We operate under the ITIL framework with measurable KPIs. Each engagement includes:

  • Weekly SLA compliance dashboard
  • Backlog aging analysis
  • Incident trend reporting
  • Blocked-time tracking
  • Monthly governance review
  • Release calendar alignment

Scope of Service

Included in AMS Engagement

  • Incident, Problem, Change & Release Management
  • Upgrade & patch validation
  • Integration support (ERP / CAD / enterprise systems)
  • Minor enhancements
  • Performance monitoring & tuning
  • Governance reporting

Delivered Through Separate Programs

  • Major PLM implementation programs
  • Enterprise data migration initiatives
  • Large re-architecture efforts
  • Full transformation projects

Why Our AMS Model Is Lower Risk

Built for SLA integrity, release stability, and measurable operational control.

Learn More

Measurable SLA Control

  • 95–98% steady-state SLA adherence
  • Weekly backlog aging visibility
  • 30–40% repeat incident reduction within 60 days

Structured Governance Discipline

  • Monthly service review governance deck
  • Decision log & prioritization matrix
  • Release impact scoring before deployment

Deep 3DEXPERIENCE Operational Expertise

  • Multi-industry PLM landscapes
  • Upgrade & integration discipline
  • Documented RCA methodology

Toolchain Agnostic Execution

  • We operate within your ecosystem:
  • ServiceNow | Jira | Azure DevOps | Power BI
  • Or deploy a lightweight governance baseline.

If your 3DEXPERIENCE support feels reactive, it’s already a risk.

Get a structured stabilization plan within 2 weeks.