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Organizational Change Management

PLM Adoption & OCM Services That Last Beyond Go-Live

Role-based change management and training for 3DEXPERIENCE and Aras Innovator, from readiness to lasting use.

  • 3DEXPERIENCE & Aras Innovator
  • Role-based training
  • eLearning & in-context help
  • Hypercare after go-live
Active useTimeGO-LIVEValue keptTraining onlyWith an adoptionprogramme

Why Adoption Matters

Platforms Don’t Fail at Go-Live. They Fail Three Months Later.

Traditional training prepares users for go-live. Adoption prepares the organisation for what comes after it.

Traditional training

  1. One-time training
  2. Go-live
  3. Training ends
  4. Learning fades

Adoption programme

  1. Role-based learning
  2. Go-live
  3. Continuous reinforcement
  4. Sustained use
  • Faster user readiness

    Users build the confidence their role needs before go-live.

  • Consistent process execution

    Common learning paths, one way of working across roles and sites.

  • Lower support demand

    Routine questions answered by the knowledge base, not the helpdesk.

  • Reusable learning

    The same assets onboard new hires and enable every release.

Our Adoption Framework

Six Phases, from Readiness to Lasting Use

Learning starts well before go-live, half the work happens after it, and feedback from every phase shapes the next.

  1. Discover

    Assess the current state

    • Readiness assessment
    • Stakeholder mapping
    • Learning needs
  2. Prepare

    Design the plan

    • Curriculum & role matrix
    • Communications
    • Champion network
  3. Enable

    Build role-based skills

    • Instructor-led training
    • Hands-on labs
    • Assessments
  4. Deploy

    Support go-live

    • Hypercare
    • Office hours
    • Knowledge base
  5. Adopt

    Reinforce and track

    • Coaching
    • Adoption analytics
    • Reinforcement
  6. Sustain

    Keep skills current

    • New-hire onboarding
    • Release enablement
    • Continuous learning

Go-live falls between Enable and Deploy.

How adoption is measured

  • Completion by role
  • Assessment results
  • User readiness
  • Learner satisfaction
  • Post-go-live support trend

Role-Based Learning

Different Roles. Focused Learning.

Each audience learns what it does on the platform, in the format that suits its work.

  • Executive briefing

    Executives

    Why the change matters, and how to sponsor it

  • Instructor-led

    Managers

    How to lead teams through the new processes

  • Hands-on training

    Engineers & end users

    Their daily PLM tasks, done accurately

  • Training + labs

    Power users & champions

    How to guide colleagues and hold good practice

  • Training + labs

    Administrators

    How to configure and maintain the platform

  • Training + scenarios

    Support team

    How to diagnose issues and help users

How it’s delivered — one programme across regions and time zones

  • Instructor-led learning

    Virtual sessions · Onsite sessions · Hands-on labs

  • Digital learning

    eLearning courses · Short videos · Knowledge base

  • Adoption support

    Office hours · Hypercare · Refresher sessions

Digital Learning

Learning That Stays After the Trainer Leaves

Both run inside the working day, not in a classroom. Try them.

Two ways people learn

Aras Innovator · Part-003Interactive · try it

Part Number

PN-1138

State

Preliminary

Effective Date

2026-11-02

Make / Buy

Make

Guided tour · 1 / 4

Part Number

Assigned automatically when the part is saved. Search by it from anywhere.

In every programme

  • Learning paths by role
  • Short videos
  • Knowledge articles
  • Progress tracking

Two Platforms

Trained by the Team That Implements Them

We implement 3DEXPERIENCE and Aras Innovator, so your users learn your configuration — not a demo environment.

Dassault Systèmes C&SI partner

3DEXPERIENCE

Role-based learning built around the 3DEXPERIENCE roles and apps each group uses.

What we deliver

  • Curriculum mapped to 3DEXPERIENCE roles and apps
  • Hands-on labs on your configured processes

Aras partner since 2010 · OEM, VAR, SI

Aras Innovator

The same programme, plus learning inside Aras itself through Rabbit User Adoption Studio.

What we deliver

  • eLearning, context help and guided tours inside Aras
  • A training portal on Articulate 360 for users and suppliers
  • Access tied to course completion, where you want it enforced
  • Usage analytics by role and feature

Track Record

Adoption Built Into the Platform

3,000

PLM users on a single platform

Automotive · Aras Innovator · A world-leading Japanese tier-1 automotive supplier, engaged through its United States business

Training that opens the system as people learn it

  • Articulate 360 as the training portal for users and suppliers
  • eLearning per module, contextual help inside Aras
  • System access tied to course completion
Read the customer story

How to Engage

Three Levels. One Way to Start.

Each level includes the one before it. A discovery workshop settles which one fits.

  1. Foundation

    Role-based training

    • Training needs and role mapping
    • Role-based curriculum
    • Instructor-led and digital learning
    • Assessments and readiness feedback
  2. Adoption

    Training + go-live enablement

    • Everything in Foundation
    • Go-live readiness and refreshers
    • Office hours and hypercare
    • Champion enablement and reinforcement
  3. Comprehensive

    OCM + continuous adoption

    • Everything in Adoption
    • OCM and readiness strategy
    • Stakeholder and change-impact assessment
    • Communications and continuous learning

The discovery workshop · 60–90 minutes

  1. Confirm scope

    • Roles
    • Modules
    • Processes
  2. Validate audience

    • Regions
    • Timing
  3. Define delivery

    • Formats
    • Batches
  4. Align ownership

    • Content
    • Platform
    • Support
  5. Agree the blueprint

    • Scope
    • Schedule

You leave with an agreed training blueprint and the inputs for a final proposal.

Start the Conversation

Make Sure the Platform You Built Gets Used

One 60–90 minute workshop, and you leave with an agreed training blueprint.

FAQ

Frequently Asked Questions

Training is one part. Traditional training stops at go-live; an adoption programme also covers readiness before it, and hypercare, reinforcement and measurement after it.

At discovery, not at go-live — so the curriculum is ready when the system is.

3DEXPERIENCE and Aras Innovator, with the same six-phase method on both. On Aras, learning can also run inside the platform through Rabbit User Adoption Studio.

The training strategy, curriculum and role matrix, guides, eLearning and videos, exercises and assessments, and knowledge and onboarding content — all reusable for new hires and future releases.

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